Servion is a specialist global IT services provider focused on contact centre solutions within the broader Customer Experience ("CX") space. Through deep relationships with OEMs, Servion works with enterprise clients and OEMs like Cisco, NICE, Genesys, Zoom, Microsoft, and Amazon Connect to provide digital product engineering, implementation, and managed services for their CX-related software stack. The CX software stack refers to tools and systems for customer service organisations, often in a contact centre context, to triage, monitor, and optimise interactions with end-customers across channels, including voice, chat, email, and social media.

EMK Capital acquired a majority stake in Servion in October 2023. EMK Capital invested in Servion to help enlarge its service offering and geographical coverage in contact centre IT services via an organic and acquisition-based growth strategy.